I can't add my Alice Card to my mobile wallet

Most Apple Pay failures come from a mistyped card number or a mismatch between your Apple Wallet contact details and what Alice has on file. Check these three things in order.

1. Double-check the card number, expiration date, and security code. You can get these from your physical card, or for your instant card on your dashboard.
2. If that looks correct, check that the contact information in your Apple Wallet matches what Alice has on file:
   1. Go to Settings > Wallet & Apple Pay.
   2. Check that your Shipping Address, Email, and Phone number all match what Alice has on file for you.
   3. To update any of these with Alice, email support@thisisalice.com.
3. If you are still having trouble, sign out of your Apple ID, sign back in, and add the card again.

Need help?

Text or call (888) 431-4355 or email support@thisisalice.com.

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