Connecting shift platforms and Alice: general instructions

If your shift-scheduling platform has its own Alice setup guide, please start there. If it does not, follow the general instructions below.

You will set up an admin account for Alice in your shift system, similar to how you would for an accountant or payroll processor. It takes a couple of minutes. If you would rather screen-share, email payroll@thisisalice.com or reply to your onboarding email and we will book a time.

Step 1: Add a new admin account for Alice

In your shift platform, navigate to your People or Team tab and add a new account with:

First Name: Alice
Last Name: Financial
Email: alice@thisisalice.com
Phone: 917-336-9115

Step 2: Set Alice as a manager or admin

Give the account a role of manager or admin so Alice can export shift data into our system.

When the account is set up, email payroll@thisisalice.com so we can begin the connection.

The phone number and email above are for setting up Alice's access only — not for contacting Alice for support. Please enter them exactly as written.

For Alice admin support, call (929) 552-4625 or email payroll@thisisalice.com.

Specific benefits, election rules, and run-out periods depend on your employer's plan design. Check with your HR team or plan administrator for details.

Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.