How does Alice work?

Alice is a pretax commuter benefit that runs automatically in the background of your paycheck. Here is how it works, start to finish.

Onboarding

Your employer sets up connections to payroll and to their shift-scheduling system once. Most major payroll providers are supported. After that initial setup, the employer side is hands-off.

Enrollment

You can enroll year-round. There is no open-enrollment window.

Connect your own credit or debit cards, request your Alice Card (a Visa commercial card), or do both. No costs, no forms, no receipts.

Each pay period

Alice reviews your connected cards and Alice Card for eligible parking and transit. Your pretax commuter deduction is set each pay period from your spending history, so it adjusts with you as your shifts, hours, tips, and paychecks change. No use-it-or-lose-it pot, no surprise leftovers.

Most frontline employees see roughly 20% in "cash back" on eligible commuter spending. Actual savings depend on your tax situation.

Cost-neutral for your employer

Your employer pays Alice only what they save in payroll taxes from your pretax deductions, so it nets to $0 out-of-pocket for them. There are no per-employee-per-month fees, no card shipment fees, and no minimum fees.

Your employer offers Alice and you keep more of what you make.

Need help?

Text or call (888) 431-4355 or email support@thisisalice.com.

Savings shown or implied — including any reference to "cash back" or take-home pay — are illustrative. Actual savings depend on your tax rate, benefit elections, and eligible spending each pay period. "Cash back" in Alice's materials refers to the federal, state, and FICA payroll taxes you don't pay on eligible commuter spending. It is income tax you keep, not a cash payment from Alice, your employer, or any third party. Alice does not provide cash back, rebates, or any direct financial benefit in connection with the Program. Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.

Pretax Hero Visa Commercial Card is powered by Stripe and issued by Celtic Bank. Program funds held at Fifth Third Bank, N.A. (Member FDIC). Use of card and program is subject to the cardholder terms and related agreements presented at issuance.