Why did my paycheck change after I enrolled in Alice?

Your take-home pay changes because your commuter spending comes out of your pay before taxes. This lowers your taxable income, which helps you save on taxes.

What to try first

1. Review your latest pay stub and look for the Alice pretax deduction line item. For a worked example, see what Alice looks like on a Paylocity paycheck.
2. Log in to your Alice dashboard to match your commuter spending with the deduction amount.
3. Use the savings estimate in your Alice dashboard to see how much less tax you pay.

What's going on

When you enroll in Alice, you choose to pay for your work commute using pretax dollars. Money for your train, bus, or parking is taken out of your pay before federal, state, and payroll taxes are calculated.

Because this money is deducted first, your reported income looks lower on your pay stub, and your net take-home pay might change. However, you pay less total tax to the government. You keep more of what you earn over the year.

Need help?

If the deduction on your pay stub doesn't match your dashboard, we can help. Text or call (888) 431-4355 or email support@thisisalice.com.

Savings shown or implied — including any reference to "cash back" or take-home pay — are illustrative. Actual savings depend on your tax rate, benefit elections, and eligible spending each pay period. "Cash back" in Alice's materials refers to the federal, state, and FICA payroll taxes you don't pay on eligible commuter spending. It is income tax you keep, not a cash payment from Alice, your employer, or any third party. Alice does not provide cash back, rebates, or any direct financial benefit in connection with the Program. Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.

Specific benefits, election rules, and run-out periods depend on your employer's plan design. Check with your HR team or plan administrator for details.