How can I see who is enrolled?

Open your company's Alice dashboard and select People. You'll see a list of the W-2 employees Alice is aware of (we refresh your roster daily, or at least once each pay cycle, while your payroll connection is active).

You may see several statuses under the Enrollment column:

• Enrolled
• Not Enrolled
• Terminated: inactive
• Ineligible: may have a duplicate account, or be ineligible for other reasons
• Suspended: furloughed or otherwise ineligible; payroll changes may cause errors
• Opted Out: the employee told us they do not want to enroll with Alice

Employees still waiting for an invitation

If an employee has not received an invitation, their email address was probably not found in payroll. You can add their email address to payroll, let our support team know, or send them your enrollment URL. Email admin-support@thisisalice.com if you need the URL.

Need help?

Email admin-support@thisisalice.com or call (929) 552-4625.

Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.