Updating your employee roster

Alice refreshes employee status daily as long as we have an active connection to your payroll system. When you add a new hire in payroll, we'll invite them to enroll with Alice at the email address on file. When you terminate an employee, we mark them terminated in Alice and end their benefits.

When you need to update status manually

Sometimes payroll doesn't reflect an employee's status in real time, or Alice's connection to payroll has been paused. This can happen when:

• You're transitioning between payroll systems
• Alice's permissions in payroll were revoked
• Status changes are processed in batches by your HR team

In any of these cases, you can update status directly in Alice:

1. Go to your People tab at app.thisisalice.com/manage/people.
2. Find the employee, and click Update Status.
3. Choose the correct status.
4. If you're terminating, make sure their final deductions and reimbursements will run in payroll.

Need to update many employees at once?

For large batches, email admin-support@thisisalice.com, or call (929) 552-4625, and we'll help.

Specific benefits, election rules, and run-out periods depend on your employer's plan design. Check with your HR team or plan administrator for details.

Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.