Updating Your Employee Roster

Alice updates your employees' status daily, as long as we have programmatic access to your payroll system.  When you add a new hire to payroll, we'll invite them to enroll with Alice at the email address you have on file in your payroll system.

When an employee is terminated in payroll, we'll learn about this during the roster update, and mark them as terminated in Alice, immediately ending their benefits.

Manually updating employee status in Alice

Sometimes your payroll system may not accurately reflect an employee's status, or Alice may be unable to retrieve that data. This could be because:

• you are undergoing a payroll system transition
• Alice does not have access to your payroll system due to the revocation of permissions
• the team who runs your payroll/hr systems processes status changes at a delay of days or weeks

In this case, you'll need to manually ensure your employees' statuses are correct in Alice.

To do this:

1. Go to your Alice people tab at https://app.thisisalice.com/manage/people.
2. Find the relevant employees, and click "Update Status" for each one.
3. Provide the correct status.
4. If you are terminating an employee, ensure that their final deductions and reimbursements will run in payroll.

If you need to process such changes for a large number of employees, reach out to us at admin-support@thisisalice.com to assist you.