Connecting your preferred account for billing
Every Alice employer account needs both a payroll bank account (for employee contributions) and a billing source (for Alice's service fees). Alice automatically debits your billing source on each invoice.
If you get a notice that a billing debit failed, log in to your Admin Dashboard and review the billing information on file. Email admin-support@thisisalice.com or call (929) 552-4625 if you need help updating it.
Two different accounts
- Payroll bank account: the checking account your paychecks are drawn from. Alice pulls employee contributions for Alice Card spending each pay period from this account by ACH.
- Billing source: the checking account or credit card that pays Alice's service fees each pay period.
You can use the same account for both, but you'll need to enter it in both places. Each payroll location or business unit needs its own valid billing source unless your organization opts into universal billing.
How to update
- Log in to your Admin Dashboard.
- Select Account.
- Choose to add or edit your billing method.
- Adding a credit card is the fastest path.
- Adding a checking account requires verifying ownership via Plaid. If you don't have your bank credentials, or your bank doesn't support Plaid, contact us. We'll verify the account by micro-deposit instead and send you the ACH whitelist details.
Need help?
To use one billing account across multiple locations, ask us to set up universal billing. Email admin-support@thisisalice.com or call (929) 552-4625.
Specific benefits, election rules, and run-out periods depend on your employer's plan design. Check with your HR team or plan administrator for details.
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