What do I need to get my company set up with Alice?
You need a signed service agreement, a payroll connection, an admin login, a billing method, and a payroll bank account. Contact our sales team to start.
- Email: sales@thisisalice.com
- Phone: (929) 552-4625
After we sign your service agreement, implementation moves to setup.
Implementation has two parts
Set up your company
Most companies can finish setup in under an hour of working time across:
- Sharing company and payroll setup details
- Connecting Alice to your payroll system
- Accessing your Alice Admin Dashboard
- Setting up billing (credit card or ACH) for Alice service fees
- Adding your payroll bank account for employee contributions tied to Alice Card
When the steps are done, we confirm a launch date. That's when employees get their enrollment invitation from Alice.
Enroll your employees
It's a good idea to announce Alice to your team before launch. We'll send you a ready-to-send email template and other announcement resources, and we offer webinars on request. You can also:
- Post Alice flyers in break rooms
- Add Alice enrollment information to your new-hire onboarding and HRIS
Pretax transit and parking benefits don't have an open-enrollment window. Employees can enroll any time and start getting the benefit on their next eligible spending.
Need help?
Email admin-support@thisisalice.com or call (929) 552-4625.
Specific benefits, election rules, and run-out periods depend on your employer's plan design. Check with your HR team or plan administrator for details.
Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.
Pretax Hero Visa Commercial Card is powered by Stripe and issued by Celtic Bank. Program funds held at Fifth Third Bank, N.A. (Member FDIC). Use of card and program is subject to the cardholder terms and related agreements presented at issuance.