What if my employees have questions?

Employee support is included in Alice — it is part of what your fee covers. Your team does not need to handle commuter-benefit questions.

Where employees should go

Direct your employees to Alice's support channels:

Phone / voicemail: (888) 431-4355
Email: support@thisisalice.com
Web chat: the chatbot on thisisalice.com

Employees can reach Alice in English or Spanish, by text, email, phone, or web form. Most questions are answered the same day.

Where admins should go

For admin, payroll, billing, or implementation questions, the admin support line is:

Phone: (929) 552-4625
Email: admin-support@thisisalice.com

That keeps payroll-side requests separate from employee tickets.

Specific benefits, election rules, and run-out periods depend on your employer's plan design. Check with your HR team or plan administrator for details.

Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.