What if my employees have questions?

Employee support is included in Alice. It is part of what your fee covers. Your team does not need to handle commuter-benefit questions.

Where employees should go

Direct your employees to Alice's support channels:

Employees can reach Alice in English or Spanish, by text, email, phone, or web chat.

Email admin-support@thisisalice.com or call (929) 552-4625.

Use this line for admin, payroll, billing, or implementation questions. That keeps payroll-side requests separate from employee tickets.