How do my employees learn about Alice?

Your rollout starts with a kickoff call with an Alice onboarding specialist. After that, you're ready to announce Alice to your team. Here's how the rollout typically flows.

Announcing Alice

We'll send you an announcement email template you can drop into your channels. It includes enrollment information and walks employees through signing up.

What happens after launch

• Alice emails all active W-2 employees with steps to enroll, FAQs, and our support contact information.
• Employees who haven't enrolled get periodic enrollment reminders.

New hires

We refresh rosters from your payroll regularly. When a new hire is added to payroll with a valid email address, Alice sends an enrollment invite automatically.

All W-2 employees are eligible from their first day of work. They need to complete Alice enrollment before the benefit shows up on their paycheck.

Lost your enrollment link?

Email admin-support@thisisalice.com or call (929) 552-4625 and we'll resend it.

Rehires

A rehire is treated the same as a new hire. They get a fresh enrollment invite once they're back in payroll.

An employee wants to opt out

Employees who don't want to enroll can contact Alice directly. We'll stop sending enrollment reminders and deactivate any Alice Card they may have. They may still receive compliance-related messages tied to their benefit.

Need help?

Email admin-support@thisisalice.com or call (929) 552-4625.

Specific benefits, election rules, and run-out periods depend on your employer's plan design. Check with your HR team or plan administrator for details.

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