How do my employees learn about Alice?
Your rollout starts with a kickoff call with an Alice onboarding specialist. After that, you're ready to announce Alice to your team. Here's how the rollout typically flows.
Announcing Alice
We'll send you an announcement email template you can drop into your channels. It includes enrollment information and walks employees through signing up.
What happens after launch
- Alice emails all active W-2 employees with steps to enroll, FAQs, and our support contact information.
- Employees who haven't enrolled get periodic enrollment reminders.
New hires
We refresh rosters from your payroll regularly. When a new hire is added to payroll with a valid email address, Alice sends an enrollment invite automatically.
All W-2 employees are eligible from their first day of work. They just need to complete Alice enrollment before they start getting the benefit on their paycheck.
Lost your enrollment link?
No problem. Contact us and we'll resend it.
- Email: admin-support@thisisalice.com
- Phone: (929) 552-4625
Rehires
A rehire is treated the same as a new hire — they get a fresh enrollment invite once they're back in payroll.
An employee wants to opt out
Employees who don't want to enroll can contact Alice directly. We'll stop sending enrollment reminders and deactivate any Alice Card they may have. They may still receive compliance-related messages tied to their benefit.
Specific benefits, election rules, and run-out periods depend on your employer's plan design. Check with your HR team or plan administrator for details.
By enrolling in Alice and providing express consent, you agreed to receive automated messages from the Alice system at the mobile number you provided, on behalf of your employer's pretax benefits plan. Message frequency varies. Message and data rates may apply. To stop receiving messages, reply STOP to any Alice message, text STOP to (888) 431-4355, or contact support@thisisalice.com. To stop receiving emails from Alice, reply to any Alice email with "unsubscribe" or contact support@thisisalice.com or (888) 431-4355.
Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.