Connecting your payroll bank account

Your organization needs to connect a payroll bank account to Alice to support Alice Card. Alice Card lets employees pay for eligible commuter spending with no out-of-pocket pre-funding.

Why we need a payroll bank account

When an employee uses Alice Card, the purchase is paid from your company's Alice plan account. Each pay period, we sweep the matching employee contribution from your payroll bank account into the plan account by ACH, just as you would for any other pretax benefit, instead of running an on-paycheck reimbursement. Your company keeps a reserve amount in the plan account so it does not go negative between a purchase and the next payroll sweep.

Your payroll deductions still run as normal, but the reimbursement side moves to Alice Card.

Two different accounts

• Payroll bank account: typically the checking account your paychecks are drawn from. This is where Alice pulls employee contributions for Alice Card spending each pay period.
• Billing source: the checking account or credit card that pays Alice's service fees.

You can use the same account for both, but you'll need to enter it in both places. Each payroll location or business unit needs its own valid payroll bank and billing source unless your organization opts into universal billing and banking.

How to connect

Log in to your Admin Dashboard to connect or update the payroll bank account.

If you have multiple locations and want to use one payroll bank account across all of them, our team can set that up. Contact us using the details below.

Setup steps inside the dashboard

Select Account to:

• Add a location-level admin (for an organization-wide admin, contact us)
• Add or edit your billing method
• Add or review the payroll bank account connected to Alice

If you change payroll bank accounts later, let us know. We'll remove the old account so you can add the new one, and we'll send you the ACH whitelist details to share with your new bank.

Need help?

Email admin-support@thisisalice.com or call (929) 552-4625.

Pretax Hero Visa Commercial Card is powered by Stripe and issued by Celtic Bank. Program funds held at Fifth Third Bank, N.A. (Member FDIC). Use of card and program is subject to the cardholder terms and related agreements presented at issuance.