How do I submit claims?

You confirm purchases two ways: reply Yes or No to the text Alice sends you, or review them in your Alice dashboard. Confirmed purchases run pretax on an upcoming paycheck.

When you connect your personal accounts to Alice, we look for purchases that may be eligible. When we find one, we text you to ask if it was for your commute to and from work.

• Reply Yes if the purchase was for your commute to or from work. You save on the income taxes for that purchase, right in your paycheck.
• Reply No if it was not for your commute to and from work.
• Or log in to your Alice dashboard to review the purchases we found and confirm them.

How do I confirm purchases from my Alice dashboard?

1. Log in at app.thisisalice.com.
2. Select the banner to review unconfirmed transactions. It looks like this:

   

3. Review each transaction and decide if it was for your commute to and from work.
4. Mark each one Yes or No. It looks like this:

   

That's it. Alice submits these on an upcoming paycheck so you save.

What if Alice didn't find my purchase?

First, check all the purchases we did find by viewing your spending.

1. Select See more next to Spending.

   

2. Review the purchases Alice has already found.

If you still don't see a transaction on this list, check how long it's been since you made the purchase. Banks can take several business days (up to a full week) to send purchases to Alice.

If it's been more than a week and we haven't found your purchase, submit a missing transaction.

Submit a missing transaction

1. Scroll to the bottom of your Spending page.
2. Select Submit missing transaction.

   

3. Fill out the form.
4. Select Submit expense.

   

A person on our team will look for the purchase Alice missed. We'll reach out if we have any questions.

Which option should I choose for "I paid with"?

• Alice-connected card: you paid with a personal card or bank account you have already connected to Alice.
• A card not connected to Alice: parking only. If you bought mass transit, connect your card to Alice to claim it. You can connect a card now, and Alice will look for your past purchases. If this is for parking, you can upload a receipt now.
• Cash: parking only. If you bought mass transit, pay with a card connected to Alice or use Alice Card. If this is for parking, you can upload a receipt now.

Need help?

Text or call (888) 431-4355 or email support@thisisalice.com.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help.

Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.

Pretax Hero Visa Commercial Card is powered by Stripe and issued by Celtic Bank. Program funds held at Fifth Third Bank, N.A. (Member FDIC). Use of card and program is subject to the cardholder terms and related agreements presented at issuance.