I was rehired. How do I restart Alice?
Email or call us with your rehire date. Once your employer confirms you're back on payroll, we'll turn your Alice account back on.
What to send us
Text or call (888) 431-4355 or email support@thisisalice.com with:
- Your first and last name
- The email address you registered with Alice
- The name of your employer
- Your rehire date (or the date you returned to work)
What happens next
Your Alice account is still there, and you can log in any time. You won't be able to reconnect your bank accounts or use your Alice Card until we verify your rehire date with your employer.
Why we need to re-verify
When you leave payroll, Alice pauses your account and disconnects your cards for security. Alice runs through your employer's payroll, so we need them to confirm you're back before we re-enable the benefit.
If you have Alice Card, we'll reactivate it once we've confirmed the rehire. We'll turn your account back on as soon as we hear back from them.
Need help?
Text or call (888) 431-4355 or email support@thisisalice.com.
Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.
Pretax Hero Visa Commercial Card is powered by Stripe and issued by Celtic Bank. Program funds held at Fifth Third Bank, N.A. (Member FDIC). Use of card and program is subject to the cardholder terms and related agreements presented at issuance.