Why can’t I connect my bank?
You should now be able to connect (or reconnect) your personal accounts, although a small set of users are still experiencing card connectivity errors.
- There may be a delay in Alice recognizing your past transactions. Our team is working to resolve this portion of the connectivity issue now.
- Once a full resolution is in place, we'll look back to catch up on your past transactions and help you save, as long as your bank is compatible with Alice.
- If you are connecting a new account to Alice, please review the banks not compatible below.
There are a few reasons why you may not be able to connect your bank card or credit card with Alice right away.
- You need to change your search. Example: Try 'American Express' instead of 'Amex' and 'U.S. Bank' instead of 'us Bank'
- You don't have an online bank account or credit card account set up yet
- You're trying to connect a small institution that isn't supported by our partners
- You're trying to connect a prepaid card that is not compatible with Alice
- You're trying to connect Apple Card (Apple issued Credit Card), or another bank that does not allow third-party connections
- You're trying to connect a Store Card that is not compatible with Alice
If you can't get connected right away, let us know the name of the bank/credit card you're looking for so we can help.
These banks do not currently work with Alice's banking partners:
- Apple Card (Barclays, Goldman Sachs)
- Cash App
- Cred
- Aspire
- HSBC
- Axos
- Nordstrom
- Care Credit
- Synchrony
- Washington State Employees Credit Union