Alice Card declined my purchase. What do I do?

Alice Card is for paying for parking and transit to get to work. You'll get up to 20% cash back, on your paycheck.

Alice Card won't approve spending on anything else like tolls or gas. You can't use Alice Card in a grocery store. Alice Card won't work anywhere thats not a transit or parking location.

Alice Card will send you a text message after each transaction. If a transaction doesn't go through, Alice Card will text you the reason why. 

Common reasons for Alice Card to decline a transaction are:

• If Alice Card doesn't recognize the expense as parking or transit.

  
  
• If you have spent more this month than the limit amount allowed by law—$315 per month in 2024.

• If you're in NYC, and Alice Card didn't work on the subway or bus—and you didn't get a text message. This means OMNY needs you to verify your Alice Card. See this link for more information: Verify Alice Card with OMNY

  
  

• If your paycheck didn't have enough hours or earnings. Alice Card will pause until you have enough earnings to cover what you spent. After your next paycheck, you can use Alice Card like normal. 

  
  
• If there is an issue with the connection between your Employer and Alice. Don't worry, we already know and are working on it. 

If you think we got it wrong or the error keeps happening, please reach out to support@thisisalice.com to let us know. We'll be happy to look into it for you!