Alice Card declined my purchase. What do I do?

Use Alice Card to pay for parking and transit to get to work. You'll get up to 20% cash back, right on your paycheck.

Alice Card won't approve spending on anything thats not parking and transit. Alice card won't work on tolls or gas. Alice Card won't work in a grocery or drug store. Alice Card won't work anywhere thats not a transit or parking location.

Alice will send you a text message after each transaction. If a transaction doesn't go through, Alice Card will text you the reason why. 

Common reasons for Alice Card to decline a transaction are:

• If Alice Card doesn't recognize the expense as parking or transit.

  
  
• If you have spent more this month than the limit amount allowed by law—$315 per month on parking and $315 on transit in 2024.

• If you're in NYC, and Alice Card didn't work on the subway or bus—and you didn't get a text message, this may mean OMNY needs you to verify your Alice Card.

  See this link for more information: Verify Alice Card with OMNY

• If your paycheck didn't have enough hours or earnings to cover your recent Alice Card spend. Alice Card will pause until you have enough earnings to cover what you spent. After your next paycheck, you can use Alice Card like normal. 

  
  
• If there is an issue with the connection between your Employer's payroll system and Alice, please don't worry, we are already aware and are working on it.