Alice Card declined my purchase. What do I do?

Check the message Alice sent you after the swipe. Alice sends a message after most transactions, and if one doesn't go through, the message explains why.

Alice Card only works for parking and transit. It won't approve spending on tolls, gas, groceries, or anywhere outside a transit or parking location.

Common reasons Alice Card declines a transaction

• The merchant isn't recognized as parking or transit.
• The CVV or billing address you entered doesn't match your card.
• You've reached the monthly IRS limit. In 2026, that's $340 per month for parking and $340 per month for transit.
• You're in NYC and the swipe didn't reach Alice. If you don't receive a message from us, OMNY may need you to verify your card. See Verify Alice Card with OMNY.
• Your most recent paycheck didn't have enough earnings to cover what you spent. Alice Card will pause until your next paycheck has enough earnings to cover it.
• There may be a temporary issue between your employer's payroll system and Alice. If so, we're already aware and working on it.

Need help?

Text or call (888) 431-4355 or email support@thisisalice.com. If you think a transaction was declined in error, send us a picture of your receipt and we will investigate.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help.

Alice does not provide tax, legal, or financial advice. Consult your own tax preparer, lawyer, or financial advisor for guidance specific to your situation.

Figures shown are for the 2026 plan year and are set by the IRS. Limits are indexed annually by the IRS.

Trademarks, brands, and product names referenced in this article are the property of their respective owners. References are for descriptive purposes only and do not imply endorsement. For definitive information about a third party's products or services, contact that party directly.

Pretax Hero Visa Commercial Card is powered by Stripe and issued by Celtic Bank. Program funds held at Fifth Third Bank, N.A. (Member FDIC). Use of card and program is subject to the cardholder terms and related agreements presented at issuance.