Why are you asking for my bank login?

Your info is safe with Alice. We never ask for your bank account or card numbers. When you connect, you'll sign in to your online banking through our identity and bank-connection partner (Stripe). Alice never sees your username or password.

Why can't I just give you my debit or credit card number?

Alice isn't going to charge you. Signing in through our partner is more secure. It creates an encrypted, read-only view of your transactions so Alice can find your eligible commute purchases. It does not let Alice move money in or out of your account.

Please don't send Alice your card numbers. Alice will never ask for them. The Alice program is always free for you to use.

What if I have a debit card and a credit card at the same bank?

You only need to connect once. Alice reads transactions from all the cards under that bank connection, including new cards you receive later.

What if it's a joint account with multiple users?

For your security, we still don't ask for card numbers. We read transactions through the bank connection. If you receive a message from us about a charge that wasn't for your commute, reply "No." Only your own commute purchases are eligible.

What if I change my bank username or password?

If you update your banking credentials, you'll receive a message from Alice asking you to reconnect. This is a normal, safe security step.

Why does my bank connection keep disconnecting?

Banks sometimes ask you to re-verify any third-party connection. It's a standard security measure. Some banks ask more often than others. If it happens too often, contact your bank to ask whether they support longer-lived third-party connections.

Need help?

Email support@thisisalice.com or call/message 888-431-4355.

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Pretax Hero Visa Commercial Card is powered by Stripe and Alice Card is issued by Celtic Bank. Program funds held at Fifth Third Bank, N.A. (Member FDIC). Use of card and program is subject to the cardholder terms and related agreements presented at issuance.

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