I lost my Alice Card. What do I do?
Report your lost or stolen Alice Card right away from your Alice dashboard. We'll deactivate the card so no one else can use it.
Report your card missing
- Log in to your Alice dashboard.
- Select Alice Card.
- Select Report Missing on your Alice Card screen.
The screen looks like this:
We deactivate the lost card so no one can use it.
Or ask us to do it
Contact us and tell us you lost your physical Alice Card. We'll deactivate the card right away.
Lost your phone? If you added your instant Alice Card to your mobile wallet, contact us so we can deactivate it too.
Need help?
Text or call (888) 431-4355 or email support@thisisalice.com.
Pretax Hero Visa Commercial Card is powered by Stripe and issued by Celtic Bank. Program funds held at Fifth Third Bank, N.A. (Member FDIC). Use of card and program is subject to the cardholder terms and related agreements presented at issuance.