Why can't I add my phone or email?

If Alice says your phone number or email address is already in use, contact us and we'll fix it. It usually means a record for you already exists.

A few common reasons this happens

You already started enrolling with a different email address. Alice may have already created a partial record for you, so the address looks "in use" the second time you try.

You were eligible for Alice at a previous employer with the same email or phone number. That's fine. We treat email addresses as unique to people. Contact us and we'll re-associate your record with your current employer.

Another Alice user previously used the same email or phone number. Sometimes a company reuses an email address after an employee leaves, or a phone carrier reissues a number. If the address or number was registered to another Alice user in the past, we'll need to clear it up on our end.

Need help?

Text or call (888) 431-4355 or email support@thisisalice.com with your name, your employer, and the email or phone number you're trying to use. We'll find the right record and help you finish enrollment.

By enrolling in Alice and providing express consent, you agreed to receive automated messages from the Alice system at the mobile number you provided, on behalf of your employer's pretax benefits plan. Message frequency varies. Message and data rates may apply. To stop receiving messages, reply STOP to any Alice message, text STOP to (888) 431-4355, or contact support@thisisalice.com. To stop receiving emails from Alice, reply to any Alice email with "unsubscribe" or contact support@thisisalice.com or (888) 431-4355.